Customer Service

  • Shipping & Delivery

    Explore Your Senses aims to dispatch orders on the next working day.

    FREE Standard Delivery available

    Free standard delivery for UK orders over £35. Weekend orders ship the next working day. Standard delivery via Royal Mail 2nd class takes 2 days.

    Standard Delivery - £3.95

    For UK orders under £35, standard delivery is £3.95. Weekend orders ship the next working day. Delivery takes 2 working days.

    Next Working Day Delivery Service

    We offer a next-day service for urgent orders. Orders placed before 2:00 pm on working days (Mon-Fri) are shipped same day; after 2:00 pm, they are shipped the next working day. Orders placed on Friday before 2:00 pm are delivered on Monday; orders after 2:00 pm ship Monday for Tuesday delivery. Cost: £7.25 + VAT. For Ireland & Europe, call 01535 662812 for a quote.

    Worldwide Shipping

    Information coming soon...

  • Privacy & Security

    Our privacy policy explains how Explore Your Senses protects information you provide. We ensure your privacy is protected according to our statement.

    Read our full Privacy Policy & Cookies

  • Returns & Replacements

    We strive to provide high-quality products. If unsatisfied, we’re here to help.

    Returns – (change of mind)

    • Eligibility: Items must be unused, in original condition and packaging.
    • Return Period: Returns accepted within 30 days from purchase. After this, refunds or exchanges are unavailable.

    Include your order number, full name, address, and reason for return. Obtain proof of postage. Refunds process within 2 days of receiving your parcel and take 5-7 days to show in your bank account.

    Return Shipping

    Return shipping costs are non-refundable unless the item is faulty.

    Exchanges / Refunds for Faulty Items

    For defective items, please contact us within 14 days at info@exploreyoursenses.co.uk with details and, if possible, a photo.

  • Ordering

    We confirm order receipt promptly. Acceptance occurs when goods are dispatched. Goods remain property of Explore Your Senses until fully paid.

    Cancellations

    Order cancellations are accepted within 24 hours of ordering. After this, any costs due to customer error may be charged.

    Availability of Goods

    All goods are subject to availability. You will be informed if unavailable, and no charge applies. We are not liable for losses due to non-supply.

  • Pricing & Promotions

    Prices displayed are correct at the time of display and exclusive of VAT. Once accepted, the price remains fixed. Prices may change periodically.

  • Payment

    We accept credit and debit card payments, subject to validation and authorisation by the issuer. Non-authorised payments may lead to non-delivery.

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