Refund policy
Returns & Replacements
We strive to provide high-quality products. If unsatisfied, we’re here to help.
Returns – (change of mind)
- Eligibility: Items must be unused, in original condition and packaging.
- Return Period: Returns accepted within 30 days from purchase. After this, refunds or exchanges are unavailable.
Include your order number, full name, address, and reason for return. Obtain proof of postage. Refunds process within 2 days of receiving your parcel and take 5-7 days to show in your bank account.
Return Shipping
Return shipping costs are non-refundable unless the item is faulty.
Exchanges / Refunds for Faulty Items
For defective items, please contact us within 14 days at info@exploreyoursenses.co.uk with details and, if possible, a photo.

